Survey Two:
Community Support & Life After Lockdown 

The past year-and-a-half has been extraordinary and before memories fade, we believe it’s important to explore how this period has affected our lives, communities, and our outlooks for the future.  

Collective thoughts and aspirations about the places we live are important to help create thriving communities; places we can be proud of and call home. Piecing together residents’ personal experiences, perceptions and feelings will help policy makers, housing providers and residents to make positive change happen. 

What we want to know

The Community Support & Life After Lockdown survey will explore the second theme of the Resident Voice Index™ project.

Built in consultation with social housing residents, the questions are designed to establish people’s feelings about how community members have helped each other during this time and if the relationship between residents and housing providers has changed. It will also investigate shifts in how we feel now compared with our feelings before the pandemic.

What we’ll do with your answers

Your answers will help to show how social housing residents in the UK have experienced and responded to the pandemic. We will share what residents believe could change in their communities to provide evidence for policy makers, housing providers and residents themselves. 

Your answers will not be able to be traced back to you or your housing provider and the survey should take around 5 minutes to complete.

Do you live in social housing?

If you would like to be kept informed of the publication of the results and be alerted to future surveys then please email us at asking to be added to the mailing list.

The Resident Voice Index™ initiative is run by MRI Software Limited, part of the MRI Software group of companies. You can find more about our companies at

Your responses to the questions within the Resident Voice Index™ project will be anonymised and saved into a central repository. We will not be capturing any personal data (by that we mean information that could identify you, i.e. your name and contact details). Please do not include any personal information within your responses to the questions.

We intend to use the anonymised data for multiple purposes including internally within MRI to increase our knowledge about the social housing sector, but also to respond to governmental reviews and contribute to industry thought leadership. We also anticipate that housing providers and other stakeholders will use this information to improve their services and communities.

You are not able to remove or change your responses to questions once you have submitted them, so please take care when formulating your answers.

If you have any questions or queries at any time about how your data is being managed, please contact