Survey Three:
Cost of Living Survey

‘Surviving but not living’, is the latest output from the Resident Voice Index™ project. Results show that many households have already had to make tough choices and over half didn’t believe that there would be help or support available if they faced a financial challenge. Particularly concerning, given that results also showed that debt might become an increasing problem in the coming months.

The report contains insights into how the government, housing providers and community stakeholders can make changes to improve the lives of social housing residents and gives practical areas of support that are already being offered. 

What we want to know

The Cost of Living survey is the third theme of the Resident Voice Index™ project.

Built in consultation with social housing residents and providers, the questions are designed to establish people’s feelings about how the cost of living crisis is affecting them and what will support communities to create positive futures.

What we’ll do with your answers

Your answers will help to show how social housing residents in the UK are being affected by the cost of living crisis. We will share these results as evidence for policy makers, housing providers and residents themselves. 

Your answers will not be able to be traced back to you or your housing provider and the survey should take around 5 minutes to complete.

Do you live in social housing?

If you would like to be kept informed of the publication of the results and be alerted to future surveys then please email us at asking to be added to the mailing list.

The Resident Voice Index™ initiative is run by MRI Software Limited, part of the MRI Software group of companies. You can find more about our companies at

Your responses to the questions within the Resident Voice Index™ project will be anonymised and saved into a central repository. We will not be capturing any personal data (by that we mean information that could identify you, i.e. your name and contact details). Please do not include any personal information within your responses to the questions.

We intend to use the anonymised data for multiple purposes including internally within MRI to increase our knowledge about the social housing sector, but also to respond to governmental reviews and contribute to industry thought leadership. We also anticipate that housing providers and other stakeholders will use this information to improve their services and communities.

You are not able to remove or change your responses to questions once you have submitted them, so please take care when formulating your answers.

If you have any questions or queries at any time about how your data is being managed, please contact