Furniture & Floor Coverings

Over 8,000 respondents submitted their opinions on the common policy of removing flooring from social housing properties when tenants vacate regardless of its condition. Previous surveys, which have explored the impact of the cost-of-living crisis, revealed the unexpected cost of floorcoverings was an area which impacted tenants.

The new RVI survey data shows that negative sentiments on floor coverings were almost entirely linked to the rising cost of living crisis, with worry and concerns expressed over the financial stress of paying for what, in most cases, is an unexpected cost.

The Resident Voice 

The Resident Voice Index™ is a long-term project to gather anonymised survey responses from people living in social housing in the UK. These short surveys are designed to provide policy makers and housing providers with information they can use to improve neighbourhoods and communities.

Your voice matters 

The way that social housing works is changing. With improvements on the horizon for how landlords interact with residents, the voice of the resident will, quite rightly be more important than ever. 

By sharing your opinions and vision for what housing should look like in the future, you can shape how your neighbourhood moves forward. 

Stay updated with the Resident Voice

A safe way to share

The project is completely independent, with no links to housing providers or formal resident structures, so our platform gives an ideal space for you to express your views safely and freely.

Get in touch with our team:

Who we are 

We are MRI Software, the people behind the UK’s largest mutual exchange site, HomeSwapper. This gives us the largest direct access to social housing residents independent of their housing provider.

As a supplier of software and services to around 850 social housing providers, our full range of solutions provide opportunities for multiple touchpoints with residents. We are uniquely placed to launch a truly independent service in The Resident Voice Index™ initiative and we want to use this to build a detailed picture that can help inform the way that social housing works in the future.