Are you a housing provider?

The Resident Voice Index™ initiative from MRI is a new suite of sophisticated indices and outputs for use by the entire social housing sector that challenge conventional customer satisfaction and performance indicators.

The mission of the Resident Voice Index™ initiative is to generate timely insights about topics that matter to social housing residents and the organisations that serve them. Using powerful analytics and data visualisation, the Resident Voice Index™ outputs will provide business intelligence that stakeholders can use to improve the lives of their residents.

Who we’re working with

The Housing Associations Charitable Trust (HACT) has a wealth of experience in resident engagement research and data support. Their work, including the UK Housing Data Standard in association with OSCRE is being adopted in the project and their expertise will support the survey design.

The Housing Quality Network (HQN) is one of the sector’s main advisory, support and training organisations. They are supporting the Resident Voice Index™ initiative as media partners and through engaging their own established resident network.

Find out how you can get involved

Get in touch with our team: