Resident Information

Support

Guidance and resources to support resident health and wellbeing.

FAQs

A group of commonly asked questions about the Resident Voice Index.

News, Views & Blogs

Resident Voice Index™ Community Support & Life After Lockdown survey launches!

Resident Voice Index™ Community Support & Life After Lockdown survey launches!

The impact the pandemic has had on us all has been enormous and before the memories fade about the last year and a half, we believe it’s important to ask the Resident Voice Index™ community about their experiences in the Community Support & Life After Lockdown survey. The survey will, over the next few weeks, aim …

Resident Ambassador: Jackie

Resident Ambassador: Jackie

The last Resident Ambassador we are going to be introducing for the Resident Voice Index Neighbourhoods & Communities theme is Jackie. When we talked with her, she spoke not only about the relationship residents have with their provider but the relationship the provider can create with residents – and she had some good ideas of what …

Resident engagement and our next Resident Ambassador

Resident engagement and our next Resident Ambassador

Our second Resident Ambassador, Val lives in the North East of England and has been working alongside her housing association and for national resident boards for years. She came forward as a Resident Ambassador for the Resident Voice Index™ project and describes how resident engagement takes dedication and partnership working. The relationship that Val has with her …

Why your voice matters

Why your voice matters

In early April 2021 we spoke to social housing residents about how they felt engagement should be approached by their housing providers, as well as by service providers like us. Here we’ll give you a breakdown of what they had to say and some of the reasons you should be giving your opinion. Surveys and statistics ‘Lies, …

Who is the housing ombudsman?

Who is the housing ombudsman?

The Housing Ombudsman is the last port of call for when communication breaks down following a complaints procedure. They are responsible for working out if a complaint made to a housing association or a local authority has been dealt with fairly. When problems have been resolved fairly, the ombudsman, made up of social housing experts, can explain …